Terms of Service

In signing this quote, you are agreeing to Affordable House Cleaners Terms of Service and to receive promotional emails/texts as a recurring client. ALL JOBS ARE REQUIRED TO HAVE A 50% NON-REFUNDABLE DEPOSIT TO SECURE YOUR SPOT ON THE SCHEDULE. We accept all major Credit/Debit cards

Payment Processing Policy:

ALL Clients are required to have a Credit/Debit card on file PRIOR to services beginning, unless previously discussed. ALL Clients are required to ensure CC are up to date so payments can be automatically processed after services are completed.

Reclean Policy:

We have a 24 hr turnaround policy so in the event that any areas are not cleaned to satisfactory on the day of cleaning then the client has the responsibility to contact the office within 24 hrs of their appointment and we will return to reclean the areas at no cost. We do not offer refunds.

Tipping:

Tipping is not required; however, it is always greatly appreciated by our staff but not required. Tipping must be cash directly to the cleaners.

Pet Policy:

Affordable House Cleaners LOVES all fur babies, so please feel free to leave your people friendly pets in the house, however…..we ask that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc.) please make the necessary arrangements to make sure they are comfortable. ALL aggressive animals are required to be kenneled, in separate room (which will not be cleaned), or outside during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made.

Insect/Rodent Policy:

We expect our clients to maintain and monitor their homes for bugs/pests. We reserve the right to refuse service if the home has visible infestation and may require professional pest control services. In such event Affordable House Cleaners will consider this a cancelation and follow standard procedure of the cancellation policy of a 50% charge of services. This is to compensate our staff for the loss of time and work, leaving a gaping our schedule.

Change of Service/Work Order Policy:

All details of what to expect for every routine visit will have been discussed during your consultation prior to beginning services, however we know that life happens and sometimes changes need to be made. Changes must be made within 1 day before your scheduled visit, or they may not be able to be completed. This gives us the necessary time to update the work order, as well as notify the cleaning technician of these changes.

Cancelation Policy:

All appointments canceled 72 hrs. PRIOR to their day/time will not be charged. All appointments cancelled WITHIN 24 hrs. of their time will be considered a “Last Minute Cancellation” and charged 50% of the total cost of services. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule. In the event that Affordable House Cleaners needs to cancel the cleaning, we will provide the client with 1-2 alternative dates/times ASAP.

Trash Policy:

We will put all trash in a large bag and place it in an “animal safe” area (Example: Inside the garage) or the Trash can if it is near the home and accessible. We DO NOT take the trash with us in our vehicles.

Entrance/Lock Out Policy:

We require access to the client’s property on our scheduled appointment day/time. Information regarding entrance to the property (door code, key, garage code, etc.) must be provided BEFORE service that day. If in the event we are locked out of the property we will contact the client immediately and ask for an alternative entrance, or if entrance cannot be provided that same day then a Lock Out Fee Of 50% of the cost of services will be charged to the client card on file. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule.

Move IN/Out/Vacant Property Policy:

All Move in/out and Vacant property cleanings must have all utilities on to ensure proper and safe cleaning. Properties must be COMPLETELY vacant. Entrance and exit details MUST be discussed prior to scheduled cleaning date. Affordable House Cleaners will only conduct communications with the Client who is paying for the services.

Holiday Schedules:

We are closed for all services on major holidays including Memorial Day, 4th of July Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.

Breakage/Damage Policy:

Accidents happen. We are covered by insurance; however, every incident is different, and will be thoroughly investigated upon the time of the incident. If there is sentimental or extra fragile pieces in the home, then they will be avoided and pre-discussed during your consultation. A note will be added to the job instructions pertaining to NOT clean or move the item.

Right to terminate/refuse services at any time:

Both client and Affordable House Cleaners, are both at liberty to end services at any time. Affordable House Cleaners reserves the right to end services at any time if they feel the client and Affordable House Cleaners are no longer a good fit due to the following situations:

Home has become an unsanitary situation
Client has placed expectations which cannot be met within our company
Client is seeking services Affordable House Cleaners is unable to achieve
Cleaning technician feels unsafe on the property
Client continuously cancels creating inconsistency in scheduling
Drugs, or other illegal substances are found on the property
Poaching our staff (offering our staff to come and clean privately)